Terms of Service
Terms of Service
1. Overview
Welcome to Sylasi. Throughout these Terms of Service, “we,” “us,” and “our” refer to Sylasi. These terms govern your access to our website, use of our services, and purchases from our store.
By using our website or placing an order, you agree to these terms and the policies referenced here. If you do not agree, please do not use our website or services.
2. Use of Our Website
You must have the legal capacity to enter into a purchase agreement under applicable law.
You agree to use our website only for lawful purposes. You must not engage in fraudulent activity, introduce malicious software, attempt unauthorized access, disrupt website operations, or infringe the rights of others.
If you create an account, you are responsible for keeping your login details confidential. Please notify us if you suspect unauthorized access to your account.
3. Product Information
We aim to provide accurate product descriptions, images, prices, and availability information. Product colors and appearance may vary slightly depending on screen settings and lighting.
Please review the relevant product details before purchasing. Display variations do not affect your rights if a product is defective or materially different from its description.
We may update product listings or discontinue products. These changes will not remove our obligations concerning orders already accepted.
4. Prices and Payment
Prices are displayed in the currency indicated on our website. Any applicable taxes collected at checkout and the total amount payable will be shown before you submit your order.
We offer free shipping on all orders, with no minimum purchase required. No shipping fees will be added at checkout.
You agree to provide accurate billing information and use a payment method you are authorized to use. Payments are subject to verification and authorization by the payment provider.
Price changes apply to future purchases and do not change the price of an accepted order. We will not charge you an additional amount without your agreement.
5. Orders
Orders are subject to product availability and payment verification. Please review your order details before completing checkout and ensure that your contact and delivery information is accurate.
We may decline or cancel an order if an item is unavailable, payment cannot be verified, fraud is reasonably suspected, or a material listing error prevents fulfillment.
If an issue affects your order, we will contact you using the information provided at checkout. We will not substitute an item or charge a higher price without your agreement. If we cancel an order after payment, we will refund the amount paid for the canceled items.
6. Order Changes and Cancellations
To request a change or cancellation, contact ottiecibula243075@hotmail.com as soon as possible.
Changes or cancellations may not be possible once an order has been processed for shipment. This does not affect your return rights or any cancellation rights available under applicable law.
7. Shipping and Delivery
Shipping is free on all orders. Processing and delivery times may vary depending on product availability, your delivery address, and carrier operations.
Estimated delivery dates are not guarantees. Holidays, weather, carrier disruptions, and other circumstances may affect delivery. These estimates do not limit your rights concerning delayed or undelivered goods.
Please provide a complete and accurate shipping address. If your order is delayed, missing, or arrives damaged, contact us for assistance. Additional information is available in our Shipping Policy.
8. Returns and Refunds
Our Refund Policy explains the applicable return period, eligibility requirements, return shipping arrangements, and refund process.
If you receive an item that is damaged, defective, or incorrect, please contact us so we can assist you and arrange an appropriate resolution.
Nothing in these terms or our policies limits any mandatory rights or remedies concerning defective, misdescribed, or undelivered goods.
9. Intellectual Property
Website content, including text, photographs, graphics, logos, designs, and other materials, belongs to Sylasi or the respective rights holders and is protected by applicable intellectual property laws.
You may access and use this content for personal shopping purposes. Commercial reproduction, distribution, modification, or exploitation requires permission from the relevant rights holder, except where permitted by law.
10. Reviews and Feedback
Reviews and other submissions must reflect your honest experience. They must not contain unlawful, misleading, abusive, or infringing material.
You retain ownership of your submissions. By submitting content for publication on our website, you permit us to display and reproduce it for that purpose.
We may remove content that violates these terms. We will not change a review to misrepresent your opinion or remove it solely because it describes a negative experience.
11. Privacy and Service Providers
Your use of our website may involve the collection and processing of personal information. Please review our Privacy Policy for details about how information is used and the choices available to you.
Our store is hosted on Shopify. Shopify and other service providers may process information to operate the store, handle payments, fulfill orders, and provide related services. This may involve processing information in countries other than the country where you live.
Further information is available in Shopify’s Consumer Privacy Policy. You can explore available privacy choices through Shopify’s Privacy Portal.
12. Third-Party Links
Our website may contain links to websites or services operated by third parties. These websites and services have their own terms and privacy practices.
We do not control third-party content, and providing a link does not automatically constitute an endorsement. This does not limit our responsibility for service providers where applicable law makes us responsible.
13. Website Availability and Accuracy
We aim to keep our website accurate, secure, and accessible, but uninterrupted or error-free operation cannot be guaranteed.
Access may be temporarily interrupted for maintenance, updates, technical issues, or security reasons. We may correct errors or update information, but doing so will not remove your rights relating to an accepted order.
14. Responsibility and Liability
You agree to use products according to their instructions, safety information, and intended purpose.
To the extent permitted by law, we are not responsible for losses caused by your unlawful website use or misuse of products. This does not exclude responsibility for defective products, inaccurate instructions, or our own acts or omissions where liability applies.
Nothing in these terms excludes or limits liability for fraud, personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Mandatory consumer rights remain unaffected.
15. Suspension of Access
We may restrict website or account access where reasonably necessary to address fraud, security threats, unlawful activity, or a material breach of these terms.
Any restriction will not remove your rights concerning existing purchases, refunds, or other obligations we owe you.
16. Changes to These Terms
We may revise these terms to reflect changes to our services or applicable requirements. Revised terms will be published on this page and apply prospectively.
Changes will not reduce your rights under orders already accepted. Where required by law, we will provide notice of material changes or obtain your agreement.
17. Applicable Rights and Disputes
These terms are subject to applicable law, including mandatory consumer protections. They do not require you to waive any rights, remedies, or access to courts available under applicable law.
If you have a concern, please contact us so we can work toward a resolution. Contacting us does not prevent you from pursuing other available remedies.
If any provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
18. Contact Us
For questions about these Terms of Service or assistance with your order, please contact:
Sylasi
Email: ottiecibula243075@hotmail.com