Shipping Policy

Shipping Policy

At Sylasi, we offer free shipping on all orders, with no minimum purchase required. No shipping fees will be added at checkout.

Order Processing

Orders are prepared for shipment after payment has been confirmed. Processing times may vary depending on product availability and order volume.

If an issue affects the fulfillment of your order, we will contact you using the email address provided at checkout.

Delivery

Delivery times vary depending on your delivery address and carrier availability. Any delivery estimates provided are estimates rather than guaranteed arrival dates.

Holidays, weather conditions, carrier disruptions, and other circumstances may affect delivery. If you have questions about your shipment, please contact us for assistance.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

If you need to correct your address, contact ottiecibula243075@hotmail.com as soon as possible. Address changes may not be possible once your order has shipped.

Order Tracking

When tracking is available, we will provide tracking details so you can follow your shipment. Tracking information may take time to update after the carrier receives your package.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, or tracking shows delivery but you cannot locate your package, please contact us.

We will help investigate the shipment and work with you toward an appropriate resolution. A delivery scan alone does not remove any rights you may have concerning an undelivered order.

Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, please email us so we can assist you and arrange an appropriate resolution at no additional cost to you.

Order Changes and Cancellations

To request a change or cancellation, contact us as soon as possible. We will review your request based on the status of your order.

Changes or cancellations may not be possible once an order has been processed for shipment. This does not affect your rights under our Refund Policy or applicable law.

Contact Us

For shipping questions or assistance with your order, please contact:

Sylasi
Email: ottiecibula243075@hotmail.com