Refund Policy

Refund Policy

At Sylasi, we offer 30-day free returns and full refunds on eligible purchases. You may request a return within 30 days of receiving your order. We do not charge return shipping or restocking fees.

Return Eligibility

Items must be unused, in their original condition, and returned with their original packaging and included accessories.

These condition requirements do not apply to items received damaged, defective, or incorrect. Your rights concerning faulty or misdescribed products remain unaffected.

How to Request a Return

Email ottiecibula243075@hotmail.com within 30 days of receiving your order to request a return.

We will provide return instructions and arrange a return shipping method at no cost to you. Please follow the instructions provided to ensure your return reaches the correct destination.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If your return is not approved, we will explain the reason.

Approved returns will receive a full refund of the amount paid for the returned items to the original payment method. No return shipping or restocking fees will be deducted.

The time it takes for the refund to appear in your account depends on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us for assistance. We will work with you to arrange an appropriate resolution, including a return and refund where applicable, at no additional cost to you.

The 30-day return window does not limit any additional rights you may have concerning faulty or misdescribed goods.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible. If cancellation is possible before shipment, we will cancel your order and issue a full refund.

If your order has already shipped, you may request a return after delivery under this policy.

Missing Refunds

If you have received a refund confirmation but the funds have not appeared in your account, please check with your bank or payment provider. If you still need assistance, contact us and we will help investigate.

Your Consumer Rights

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.

Contact Us

For return or refund assistance, please contact:

Sylasi
Email: ottiecibula243075@hotmail.com